Frequently Asked Questions

Questions?

If you have a question you can chat with us or send us an email at support@heartmondo.com. Then we will get back to you as soon as possible!

Free shipping!

Shipping is included in our prices! Yes, that is right. No ugly surprises during checkout.

We feel that is the most transparent approach. In addition to our free shipping, we offer paid express delivery to some locations.

Delivery Time

Delivery time is 2-12 business days world-wide. The closer to Denmark, the shorter delivery time. We print and ship daily (exlucing weekends and holidays).

Tracking

When we ship your poster, you will receive a tracking code, so you can see where your shipment is.

Production

Our posters are printed in Denmark using top-of-the-line equipment in graphic print. We use high quality poster paper from Canon. We could print on cheaper paper, but we choose to create top-quality products that last.

How is the poster protected during shipping?

We protect your poster by wrapping it in a protective silk cover, before carefully wrapping it up in a very sturdy recycleable cardboard tube. It protects the posters from any and all bumps and bruises the shipment might be subjected to along the way from us to you. We have never had a poster damaged in transport yet. Should it ever happen, we will replace it right away.

Can I order a frame or a hanger for the posters?

For most sizes of posters, when you add them to the shopping basket, you will be presented with an option to add a matching poster frame or poster hanger to your order. If you are not prompted, it means we do not currently have a frame or poster hanger to fit your poster size.